Revised: 26 September 2026
Application: new orders after this version is published and presented to the customer. Existing orders retain the conditions accepted when ordered.
Operator: BRIGHTON AI HOLDINGS PTY LTD
ABN: 67 692 023 135 / ACN: 692 023 135
Address: Level 19, 144 Edward St, Brisbane City QLD 4000, Australia
Contact: FROMKO in-app customer support or info@brightongroup.ai
1. Scope and related policies
The Company purchases products designated by customers from Korean online retailers and provides warehouse receipt, basic checking, packing, international delivery and customer support. Available destinations and products are shown in the order process. Regulated products are accepted only where destination and transport requirements are met and availability is confirmed. Purchasing a product in Korea does not establish Korean origin.
These Terms, the purchasing consent, Shipping Policy, Cancellation and Refund Policy and pre-payment order conditions apply together. Mandatory law prevails, followed by lawful individual order conditions expressly agreed with the customer. A short consent does not reduce detailed-policy or statutory rights.
For local-brand events, partner products or direct sales, the product page separately identifies the seller, transaction type, price and return conditions. Ordinary agency pricing and fee conditions do not automatically apply to every such product. Paid advertising and sponsorship are identified. Advertising placement alone does not imply an exclusive listing or official affiliation.
2. Accounts and orders
Customers must have legal capacity to contract; a minor may require a legal guardian's consent under applicable law. Customers must provide accurate account, recipient and delivery information and protect their login details.
Customers check the retailer, product, options, quantity, price, estimated timing and restrictions before applying. An acknowledgement or payment approval alone is not order acceptance. A contract is formed when the Company confirms availability and communicates acceptance. If it does not accept an order, it refunds the payment. It promptly informs the customer of relevant stock or price changes or inability to procure.
3. Prices and agency fee
The FROMKO product price may include procurement costs, service operating costs and the Company's profit. It may differ from the Korean retailer's displayed price or the Company's actual acquisition cost. Retailer coupons, member pricing and loyalty benefits do not automatically apply to the customer.
The purchasing agency fee is disclosed separately from the product price before payment. Products, the agency fee, discounts, Korean domestic delivery, international delivery, taxes collected by the Company and customer-selected services are itemised. The total includes all mandatory costs ascertainable in advance. A fee not disclosed and approved before payment is not added afterward.
The eligible charges for a product coupon, including whether it discounts the agency fee, are displayed before payment. Unless stated otherwise, a product coupon discounts products only, not the agency fee. The agency fee is payment for a service, separate from duties, import taxes and customs clearance fees.
Payments and Company refunds are in USD. Conversion from KRW uses the Company's reference rate disclosed in the quote or checkout. Banks and card issuers may use a different local-currency rate and apply conversion or foreign-transaction charges. USD amounts are rounded to cents.
The Company does not unilaterally increase an agreed product price or substitute a product without consent. If the retailer's purchase-time price is lower than the quoted basis, the relevant difference is refunded after purchase. A higher product-price difference is not additionally charged after checkout. If purchasing is not possible, the affected product payment, related agency fee and other unprovided portions are refunded. Accepted quotes and payment breakdowns are retained and made available.
4. Payment and optional services
The standard payment process has two stages. The first payment covers products, the agency fee disclosed and approved in advance, Korean domestic delivery and other costs ascertainable at that stage. International delivery is separately confirmed and paid; this and any available estimate or calculation method are disclosed before the initial order. The second payment covers confirmed international delivery after warehouse receipt, inspection and packing, together with any customer-selected additional services. Costs already paid are not charged twice.
The initial deadline for paying international delivery is five days after the payment request and is shown in the order detail. If it remains unpaid, international dispatch is put on hold and the outstanding amount, payment method and support contact are provided again. The order is not automatically cancelled, and the first payment is not automatically refunded in full, solely because five days have passed. A customer needing more time may contact support; the Company explains available options after checking the goods and transport and storage circumstances.
If the customer requests cancellation, the Company checks whether the Korean retailer order has actually been placed, whether a return is possible and which services have been provided, and applies the Cancellation and Refund Policy. Cancellation before retailer ordering receives a full refund. After ordering, only lawful, reasonable costs disclosed before the order, actually incurred and not recoverable may be settled. Reasons and amounts are explained before cancellation is finalised, and unprovided service charges are refunded. Non-payment of delivery does not automatically forfeit the product payment or agency fee.
If the customer still does not respond, the Company gives a final notice explaining the dispatch hold, available options such as payment and resuming delivery or reviewing a return, and a reasonable response deadline. Any storage fee requires advance information and agreement about its start date, rate and conditions; arbitrary retrospective charges are not imposed. Goods are not disposed of or treated as abandoned without the required notices and lawful procedure.
When the disclosed delivery charge is paid, the Company checks current dispatch availability and resumes shipping. If transport conditions or the confirmed delivery charge need to change during the hold, the reason and revised amount require prior information and approval. A zero delivery charge under free delivery is not treated as unpaid delivery. This rule does not restrict cancellation or refund rights for the Company's inability to purchase or supply, Company fault or mandatory consumer rights.
This condition applies only to new orders where the revision is disclosed before ordering and accepted by the customer. Previously promised cancellation and refund conditions for existing orders are not retrospectively changed to the customer's disadvantage.
Paid photographs, additional inspection, repacking or special handling require advance disclosure of their scope and USD price and the customer's request. Unselected services are not added without authorisation.
5. Coupons, free delivery and events
Only one coupon may be applied per order; coupons cannot be combined. Each coupon states its eligible charges, discount rate or amount, cap, minimum purchase amount in USD, eligible countries and products, expiry and usage limits. A delivery discount code reduces delivery charges only, not product prices or the agency fee.
Where product coupons are offered, they apply to the product charges stated on the coupon. Any discount on the agency fee is separately stated; otherwise the fee is excluded.
Free delivery applies only within the event's stated countries, products, USD threshold, packed chargeable-weight limit, dimensions, delivery method and subsidy cap. A free-delivery coupon cannot be combined with another coupon. Whether an automatic free-delivery event can be combined with a coupon is stated in advance in the event conditions. Free delivery does not mean that products, agency fees, duties, import taxes or clearance fees are free.
Exclusions and excess-charge calculations are disclosed before ordering. If measurements show that a parcel exceeds the offer, the reason and extra charge are presented for approval before proceeding. Issued or used coupons and agreed order benefits are not retrospectively changed to the customer's disadvantage. Allocation of discounts and delivery benefits on refund is governed by the Cancellation and Refund Policy.
6. Delivery, inspection and customs
International delivery depends on destination, method, packed actual and volumetric weight, dimensions and surcharges. Calculation rules and the free-delivery scope are stated in the Shipping Policy and relevant quote. Basic checking covers product name, options, quantity and visible packaging. It does not include authentication, functional or ingredient testing, or sealed contents. Inspection limitations do not exclude negligence or mandatory obligations.
Unless an inclusive arrangement such as DDP is expressly stated, destination duties, import taxes and clearance charges imposed on the customer may be payable by the customer. Taxes already collected by the Company are not charged twice. The agency fee is not a tax or customs clearance fee. Importer status and legal responsibilities follow the actual transaction and destination law.
7. Cancellation and refunds
Cancellation before the order is placed with the Korean retailer receives a full refund. After placement, change-of-mind cancellation or return depends on retailer acceptance and applicable law; such returns after international dispatch may be restricted. Deductions are limited to lawful, reasonable costs disclosed beforehand, actually incurred and not recoverable. The agency fee is not categorically non-refundable. Faults, incorrect supply and non-delivery are distinguished from change of mind and handled under the detailed refund policy.
8. AI and support
Where AI features are provided, they may assist with enquiry classification and responses, product search, quotes and purchasing. AI may purchase only within the customer's approved product, options, quantity and amount. New charges, substitutions and material changes require renewed agreement. An AI statement alone is not confirmation that payment, purchase, delivery or refund has completed.
24-hour enquiry access or AI responses do not mean immediate 24-hour human resolution or continuous warehouse or customs operation. Customers may request human review of an AI error or cancellation or refund decision through in-app support or email.
9. Privacy and advertising
Personal information is processed only as necessary under the separate Privacy Policy. A customs identifier that is not needed for a destination is not required from every customer. Optional marketing, usage analytics and personalised advertising are separate from required purchasing consent, and refusal does not restrict basic purchasing. Accepting these Terms is not blanket consent for new disclosures to external AI providers or advertisers.
10. Safety and acceptable use
False information, stolen payment methods, false customs declarations, unlawful products, security interference and infringements of others' rights are prohibited. Where there are reasonable grounds, the Company may restrict an order or account, giving reasons and review information unless urgent. Restrictions, outages or account deletion do not extinguish valid refund rights. Safety concerns and recalls are addressed through appropriate information and remedies.
11. Liability and consumer rights
Non-excludable rights and Company obligations under the Australian Consumer Law and mandatory consumer laws applicable to the customer's residence, delivery destination or transaction are preserved. Describing a transaction as purchasing agency, or referring to a retailer's or carrier's terms, does not remove any responsibility the Company actually has as a seller or supplier. Depending on the problem and applicable law, remedies may include repair, replacement, repeat performance, refund or compensation. The Company does not categorically require customers to resolve its responsibilities directly with a retailer or carrier.
Services are performed with reasonable care and skill. Liability for fraud, wilful misconduct, gross negligence, consumer-guarantee breaches or other non-excludable liability is not excluded. Customer-caused costs are assessed by cause, contribution and actual amount; responsibility is not automatically transferred in full.
12. Changes and disputes
Significant changes are notified a reasonable time before taking effect, and consent is obtained where required. Disadvantageous changes do not retrospectively apply to existing orders. New privacy purposes or recipients follow their own notice and consent requirements.
The Company acknowledges complaints within two business days and normally provides an outcome or further investigation timetable within ten business days. Business days exclude Queensland weekends and public holidays. Queensland, Australia law governs and jurisdiction is non-exclusive. Rights to use consumer agencies, courts or tribunals available under the laws of the customer's residence or destination are not restricted.
