Deleting your account

You can delete your FROMKO account yourself inside the app. There is no need to ask us separately.

Where do I delete it

Open the FROMKO app and tap My → Settings (gear icon, top right) → Delete account in that order. The confirmation screen explains once more what is deleted and what is kept.

What is deleted

• Sign-in methods (email, Google and Apple connections)
• Shipping addresses
• Items saved in your cart
• Notifications and notification settings
• Device push tokens

What is kept

The records below are kept for the retention period required by the Act on the Consumer Protection in Electronic Commerce. We do clear your name, email, gender, date of birth and profile photo so that they can no longer be linked to anyone.

• Orders, ordered items and payment records
• Cancellation and refund records
• Customer support conversation records

When deletion is not possible

If even one order has delivery or a refund still in progress, we block the deletion and tell you why. Please try again once that order is complete.

Can I sign up again

You can sign up again right away with the same email. It is a new account, so your previous order history is not shown.

If you need help

If you cannot reach the app and have trouble deleting the account yourself, let us know at info@brightongroup.ai. We will take care of it after verifying your identity.